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Terms and conditions

Terms and conditions   Top of page


1.1 These terms and conditions explain your rights and obligations in relation to this website and any items purchased through this site. They also explain how we operate and include details of how to purchase from us, our delivery procedures, and our replacement, refund and returns policies, in the event that you have any problems. It also covers our privacy policy and details about us. Please read them carefully.
1.2 You may have other rights granted by law and these terms do not affect these rights. If there is anything you do not understand, then please contact us via the form on the "Contact us" page.
1.3 We comply with the DTI Consumer Protection (Distance Selling) Regulations 2000.


2.1 To purchase from us you need to be resident in England, Wales or mainland Scotland. We cannot ship to locations outside the British mainland.
2.2 All prices quoted are in British pounds. The cost of delivery for your order is clearly shown in you cart, and on your order confirmation. This cost includes all carriage, packaging and any insurance costs.
2.3 As soon as your payment has been processed and accepted, you will receive an order confirmation by e-mail. We recommend you check this carefully as soon as you receive it.
2.4 Most of the items that you might purchase from us are ex-stock lines - these include most products on our site. In accordance with the DTI (Distance Selling) Regulations 2000, you are entitled to receive these, inspect them and return them for a refund up to 14 days after receipt.
2.5 You can, of course, add to your order at any time by placing another order with us; however, this second order may not be delivered at the same time as the first order and will incur an appropriate delivery cost.
2.6 By submitting your order to us, you are offering to buy the goods; by sending you the order confirmation we are confirming that we will supply the goods ordered at the price agreed.
2.7 Payment must be by debit or credit card. Your payment details will be taken via the Paypal system which ensures total privacy and security of your payment card details.


3.1 Unless we contact you, we always supply exactly what has been agreed and what you have ordered. If we are unable to do this, because of availability or a change in the specification by our supplier, we will always contact you before proceeding with your order. If you are not entirely happy with any change we recommend, you can request a full refund immediately.

Deliveries   Top of page


4.1 Delivery can only be made to the address of the payment card holder. All deliveries made by our carriers will require a signature before the goods can be left. If your delivery address is hard to find, please forward details to us to help the delivery driver via the form on the "Contact us" page or the email address notified in your order acknowledgement. We cannot be held responsible for any consequential expenses if delivery is delayed.
4.2 All items on your order will be delivered together. Delivery is normally between one and two days but please allow up to ten days for specialist fixings or spare parts. For periods that include Bank Holidays (especially Christmas), please allow up to three weeks.
4.3 Please note that, occasionally problems occur beyond our control, such as major delays on the roads, floods and extreme weather, vehicle breakdowns, etc. So the delivery time scales cannot be guaranteed.
4.5 The delivery charges for your order are clearly shown in both your cart and your order confirmation. Shipment will usually be by carrier. Sometimes orders for a few small items may be deliverable by post.

Returns Policy   Top of page


5.1 Please check your order as soon as it arrives, to ensure that you have all the items ordered and that they are all in good condition. Please unpack them carefully to avoid any damage to retail packaging and the product within. If there are any shortages or if any products are damaged, please notify us within 7 days. Failure to notify us within this period may negate your right to make a claim.
5.2 If you notify us of any shortages we will check against the carrier's delivery manifest and send out the missing products to you as quickly as possible. There will be no additional delivery charge.
5.3 Should you consider any of the items to be substandard or damaged, please re-wrap them in the packaging provided and notify us immediately. This must be done before you carry out any work with them. We will replace these free of charge as quickly possible. There will be no delivery charge.
5.4 We reserve the right to inspect the faulty items sent to you before replacing them. We will arrange to collect them from you.
5.5 Should any of the items not meet with your approval, you have the right to return them to us for a full refund, provided you do so within 14 days of receipt. This is in accordance with the DTI Consumer Protection (Distance Selling) Regulations 2000. Should you wish to do this, contact us via the form on the "Contact us" page or via the email address notified in your order acknowledgement, to obtain a goods return number and the returns address. Then please pack them carefully - so that they do not get damaged in transit - and return them to the address given with the returns number clearly shown. In these situations, Bunny's Bolts does not pay the return carriage costs.
5.6 You will be refunded in full as soon as we have received the unwanted items back and inspected them to ensure that they are in a re-saleable condition. Please note that it is your responsibility to ensure that they do arrive at our premises in this condition.
5.7 Once you have successfully used the products purchased, it is extremely unlikely that any of the items ordered would subsequently develop any fault. Of course, with time, they will show signs of wear and tear; this is to be expected. But if they develop a fault and you believe that this fault is of such a nature that it must have been present when the goods were delivered to you (i.e. not just showing signs of wear and tear), then please contact our complaints department via the form on the "Contact us" page. You will probably be asked to return the faulty item to us for us to inspect it. Where appropriate, we will probably offer to repair your existing product, or replace it or offer a partial refund, depending upon the length of time that you have had the product.
5.8 In the event that you wish to claim against Bunny's Bolts for whatever reason, please note that the limit of our liability is the value of the goods supplied. We do not pay compensation for any other factors.

Company details   Top of page


6.1 The 'Bunny's Bolts' website is owned and operated by Bunny's Bolts. Our contact address is: The Depot, The Mayford Centre, Smarts Heath Road, Mayford Green, Woking, Surrey, GU22 0PP.
6.2 Bunny's Bolts do have a showroom and Trade Counter for you to visit, the address is listed on the Contact Us page. All contact with Bunny's Bolts regarding internet sales should be preferably via the form on the "Contact us" page, otherwise by telephone on 01483 727227.
6.3 Any postal communication or returned goods should be sent to our address stated at 6.1 above.
6.4 The Owner and Staff of Bunny's Bolts have many years experience of supplying fixings, fastners and power tools and are extremely knowledgeable regarding quality standards, methods of manufacture and the likely problems that you, as the purchaser, might have when using our products. Should you have any questions or areas of concern, please use the form on the "Contact us" page.
6.5 We pride ourselves on our prompt service, our quality and looking after our customers; we trust that you will find purchasing from us a pleasant experience.
6.6 We believe the prices at which we offer our products are the lowest anywhere; should you find any other retailer who can offer a similar service and quality of product at a price lower than ours, please send full details to us; we may be able to match it.


7.1 If we were to receive a complaint about one of our products, you can rest assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Please either contact us via the form on the "Contact us" page on the website or by post to Bunny's Bolts, The Depot, The Mayford Centre, Smarts Heath Road, Mayford Green, Woking, Surrey, GU22 0PP.

Privacy Policy   Top of page


8.1 This privacy policy sets out how 'Bunny's Bolts' uses and protects any information that you give when you use this website.
8.2 'Bunny's Bolts' is committed to ensuring that your privacy is protected, we do not forward any of your details onto any third party other than those people specifically involved in packing and delivering your product.
8.3 In accordance with data protection, the only information held under the Data Protection Act will be:
Your name
E-mail address and postal address with postcode
Your telephone number
Detail of the items you have ordered
Any copies of correspondence specifically relating to your order
8.4 We do not hold any of your payment card details - this is held in the secure PayPal website.
8.5 We will not sell, distribute or lease your personal information to any third party, unless we have your permission to do so or unless we are required by law to do so.
8.6 We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
8.7 For a small fee, you may request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of this information, please use the form on the "Contact us" page. If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible; we will promptly correct this information if found to be incorrect.

How we use cookies   Top of page


9.1 A cookie is a small file which asks permission to be placed on your computer's hard drive (if you have set this up). Once you agree (or have set your browser to automatically agree), the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
9.2 We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.
9.3 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
9.4 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives access to your computer or any information about you, other than the data you choose to share with us.
9.5 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the 'Bunny's Bolts' website.
9.6 Cookies are essential to using the website, as they gather information on the type of platform you're using to view our website e.g. Windows, Mac, Linux, iPhone or PS3. We use this information to optimise our website for your particular platform, in order to help us to try and give you best experience no matter which platform you use. Below are some examples of how we use cookies to do this:
» To gather information which allows us to identify your platform and record enquires so we may improve customer experience and identify issues on the website.
» To help ensure you are provided with correct and useful information during your visit to our website.
» To collect data which allows us to improve our services based on your purchases and website usage.
9.7 The categories of cookie we use can be split into three different categories:
» Essential to website function cookies - these cookies allow you to do such things as browse the website and search for content.
» Helpful, non-intrusive cookies - these help improve your experience on the website, for example storing the contents of your cart or reminding you of your recently viewed items.
» Google Analytics - to help us record user experience and to allow us to test new services, with the objective of improving user experience on the website. Despite their name, we rather than Google drop these cookies on to your computer.
9.8 The cookies we use, the reason for using them and the duration for which they are stored, are as follows:
Essential to the Website
PHPSESSID - Enables the website features to operate effectively as you navigate about our site. Duration: Session
cookieAccepted - Records if a visitor has accepted the "This site uses cookies ... " message so the site knows if the message needs to be displayed. Duration: 365 days
Helpful Non Intrusive Cookies
include_vat - Remembers visitors' preference for displaying prices inclusive or exclusive of VAT. Duration: 31 days
lastsession - Used to display visitors' previous cart contents. Duration: 31 days
Google Analytics
__utma - Identifying Unique Visitors. This cookie records a user's first, previous and current visits to the website. It also records the total number of a user's visits. Duration: 1 day
__utmb - Tracking Traffic Sources and Navigation. These are used to help determine the length of a user's session on the website. This cookie takes a timestamp of the exact moment a user enters the website. Duration: Session
__utmcTracking Traffic Sources and Navigation. These are also used to determine the length of a user's session on the website. This cookie takes a timestamp of the exact moment a user leaves the website. Duration: Session
__utmx - Website Optimizer. This cookie helps us to determine the most effective design for our website. Duration: 6 Months
__utmzTracking Traffic Sources and Navigation. This cookie enables us to see where a user of the website has been referred from (e.g. a search engine, a direct link etc.). This cookie also gets updated as a user views different pages on the website and is used to track how a user navigates within the website. Duration: Session
9.9 Your consent to our use of cookies
On our website, there is a notice which tells you that we use cookies and which provides a link to the Privacy and Cookie Policies to demonstrate how we use cookies and how you can change which cookies you chose to accept. If you click "Agree and continue" you are also providing your consent to those cookie settings and unless and until you change your settings, you've agreed to them. In any event, as we have notified you with that notice about the cookies we use, your use of our website without making any changes to the existing cookie settings we have provided, is your consent to those cookie settings. In other words, we have told you about those cookies and you've decided not to block them, so we will assume that unless and until you change your settings, you've agreed to them. Additionally, if you change the settings using your browser settings, you are giving your consent to our use of those cookies which you have not disabled.
9.10 You can choose not to allow cookies in your browser settings. How you do this will depend upon the browser you are using. More information on cookies, their use and how to accept or reject them can be found at
To opt out of being tracked by Google Analytics across all websites visit


10.1. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We may change these terms at any time by posting such changes on our website. Your continued use of our site after the notice of changes shall mean that you are bound by the new terms.
Contact us | Terms & conditions | Privacy policy